Live Chat

Live Chat Support | Contact Biling Customer Service (7AM–7PM ET)

Get Instant Help for Orders, Products, or Questions—Chat Now in the Bottom Right!

Welcome to Biling’s Live Chat Support Hub—your direct line to instant, personalized assistance! Our friendly team is available 7AM–7PM ET, Monday–Friday to help with:

🛎️ Customer Support Overview

📦 Order Support

⚙️ Product Assistance

  • Ask about pump/filter model recommendations, installation troubleshooting, or part compatibility
    → You can upload photos of your setup for faster diagnosis by our team.

👤 Account Management

  • Check your membership points, apply discount codes, or manage subscription settings
    → Example: “How to pause your monthly accessory delivery”

💬 Why Use Live Chat?

✅ Instant Answers, Real-Time Help

  • Average response time: under 2 minutes
    → See real-time queue updates like “Currently in line: 0 people” for added confidence

  • Multi-language support:
    English, Spanish, and French available
    → Just click the language icon in the chat window

  • Screen Sharing Available
    For complex issues (e.g., “How to wire your fountain pump”), request remote assistance with a live agent

📞 Other Support Channels

  • Email Support
    Send detailed questions to: support@bilingsolar.com
    → Replies within 24 hours
    → Download our email inquiry template for faster assistance

  • Phone Hotline
    Call us at +1-800
    → Monday–Friday, 8AM–6PM ET
    → Press “3” to reach Technical Support directly

  • Self-Service Shortcuts
    From the chat window, jump directly to:

    • Order Tracking

    • Part Finder Tool

    • Installation Guide Library
      → Get answers while you chat

🧭 How to Use Chat Support

  • Access Point:
    Click the orange chat bubble in the bottom right corner labeled “Hi, how can we help?”

  • Quick Questions:
    Type keywords like “order status” or “pump installation” to receive instant help articles

  • Offline Message:
    Not during service hours? Leave a message and we’ll respond first thing when we're back online
    → A timestamp will show you the estimated response time