FAQ
Q：Can multiple discount codes be applied to the same product at the same time (for example, a discount code + automatic discount)?
A：No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available.
Q：Why am I not able to use the referral code I have?
A：Customers who use a referral code must meet the following conditions:
- Be a new customer
- Make a minimum purchase of $10
- Use a referral code still within its validity period
- Use a referral code that hasn't been redeemed yet
Q:I forgot to use my discount code during the purchase. Can I refund the difference?
A：As long as the discount code was valid at the time of your purchase, you can have the difference refunded.
Q：Should I create my account before placing an order on your website?
A：You can order on our website without creating an account.
Q：What can I do after creating an account at your store?
A：After creating an account, you can edit or cancel your order before it's dispatched. You can also download the invoice and request a refund.
Q: How Long The Warranty Is?
A: All produtc guarantee 45-day full refund policy and 24-month warranty
Q: What Isn’t Covered By The Warranty?
A: 1. The product is over warranty time and it is damaged by the customers themselves.For force majeure causes like earthquake, typhoon, etc, the product isn't covered by the warranty.