Warranty
Note: Warranty extension policy is only valid for new products purchased at Amazon. Buyers from other commerce platforms please contact retailers for warranty support. Multiple orders of the same SKU will only get reward once
Biling provides a straightforward warranty that is processed in the most hassle-free way possible. We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections.
Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. The products sold by Biling are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below. by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Biling warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, Biling refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Bilingsolar.com online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Exemptions and Notes
Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
Flash the firmware of a device or root a device
Open the body in an attempt to fix the device
Modify, remove, customize, or swap parts of the product
Use the device in a way that it is not originally intended for
Continue to use the item once a fault occurs and causes more damage
All returns must first be authorized by Biling Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, Biling reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Biling reserves the right to refuse any compensation.
All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Biling will offer an alternative solution.
Special Notes:
The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
Biling will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
What can i do for carrier damage or Defective product?
As you find the product is Carrier damage or Defective, please do as the following steps to contact us in time ,we can offer re-sent or refund service as your requirement.The return process is simple. If you have any questions, please send an e-mail to bilingsolar2020@gmail.com.
Complain to the logistic company(UPS,Fedex,DHL,DPD.ext), keep the goods in original package in case the logistic company(UPS,Fedex,DHL,DPD.ext) need to inspect it at your place.
Please send us 5 pictures for the product, it is claim compensation from the logistic company.
Whole front side of the whole product.
broken details for items
Broken packages with foam
broken carton with clear shipping label and tracking number
clear shipping label with tracking number
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center bilingsolar2020@gmail.com, Please carefully follow our warranty process to minimize any delays:
Describe the problem with your item in detail: What happened? When? How?